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Usability

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http://www.steptwo.com.au/papers/kmc_whatisusability/index.html

http://www.nytimes.com/2007/07/08/business/yourmoney/08starts.html?_r=1&adxnnl=1&oref=slogin&adxnnlx=1190243402-3z2VOqtDNy6R6/Pbrp2kUg

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