Favourite Tweets from KM Australia 09 – Day 2

posted August 6th, 2009 by Neil Richards

  1. As per yesterday, apologies for the lack of formatting.  My Twitter favourites can be found here

    Arthur Shelley

    Metaphorage#kmaus09 “Brainstorming is a sprint not a marathon” Cory Banksabout 13 hours ago from dabr

  2. Arthur Shelley

    MetaphorageVolvox – excellent natural example of a complex self organising http://bit.ly/10rXCTabout 13 hours ago from mobile web

  3. llocklee

    llockleeCory Banks’ felt he needed to protect his facilitators with safety gear … May find out why soon #kmaus09http://twitpic.com/cydn2about 13 hours ago from TwitterFon

  4. Arthur Shelley

    Metaphorage#KMAUS09 Cory Banks feels the need to wear a hardhat to deliver the final fun brain exploding interactive session. The D6 routine.about 13 hours ago from Dabr

  5. Arthur Shelley

    Metaphorage#KMAUS09 tools are nothing special they just help us to do what we need to.about 13 hours ago from Dabr

  6. miladyred

    miladyred@snowded if we chip our cats why not us? #kmaus09about 13 hours ago from dabr

  7. miladyred

    miladyredrep key to info cred and decisions #kmaus09about 14 hours ago from dabr

  8. wit.co.il

    wit_ITKMaus09: Keynote from Caracas: Olimpia finally forces me into a conga (she is been trying for years over several..http://bit.ly/4qW7G9about 14 hours ago from twitterfeed

  9. KM Australia

    KMAustralia#kmaus09 Peru produced over 10,000 variations of potato at some stage! Only 800 types are made today…about 15 hours ago from web

  10. Alex Manchester

    Alex_ManchesterRT @rossdawson: Conga line at #kmaus09conference! http://twitpic.com/cy3pt <<< LOL, nice work, Ross.about 15 hours ago from Seesmic

  11. Alex Manchester

    Alex_ManchesterWe need pictures of this Conga ar #kmaus09. C’mon people! ;-) about 15 hours ago from Seesmic

  12. Keith De La Rue

    kdelarueWell. That’s the first time I’ve been in a conga line at a KM conference! #kmaus09about 15 hours ago from dabr

  13. Dave Snowden

    snowded#kmaus09 Keynote and supliment podcast and slides now loaded http://tr.im/vGz0about 15 hours ago from Nambu

  14. Andrew Mitchell

    awmitchell#kmaus09 Enormous number of ideas. We just don’t capture and harness the good ones.about 16 hours ago from dabr

  15. Andrew Mitchell

    awmitchell#kmaus09 Great tools to try to help thinking. Such as Six Thinking Hats to delay rush to judgement.about 16 hours ago from dabr

  16. Andrew Mitchell

    awmitchell#kmaus09 Need productive conversations and we need to relearn how to do this. Robust but not agressive.about 16 hours ago from dabr

  17. Andrew Mitchell

    awmitchell#kmaus09 When we get the corporate glossy we all know it’s bullshit.about 16 hours ago from dabr

  18. Andrew Mitchell

    awmitchell#kmaus09 Lift a rock and out come all the policy cockroaches.about 16 hours ago from dabr

  19. Andrew Mitchell

    awmitchell#kmaus09 As experts we step way beyond the people that we need to work with. We need to step back, step back, step back.about 16 hours ago from dabr

  20. Andrew Mitchell

    awmitchell#kmaus09 KM in government is like pushing a loose stool uphill with a toothpick.about 16 hours ago from dabr

  21. Andrew Mitchell

    awmitchell#kmaus09 Interesting that NASA allow Google to use internal metadata database to “seed” Google search.about 16 hours ago from dabr

  22. Andrew Mitchell

    awmitchell#kmaus09 Dale seems peeved that PPP does not use Notes. However it seems there is a real issue of splitting platforms.about 17 hours ago from dabr

  23. Andrew Mitchell

    awmitchell#kmaus09 Mandating time to spend in the wiki lead to the wrong focus.about 17 hours ago from dabr

  24. Andrew Mitchell

    awmitchell#kmaus09 Have spaces on notes that everyone would call “community spaces”about 17 hours ago from dabr

  25. Dave Snowden

    snowded#kmaus09 final blog of the morning up, made it!http://tr.im/vFPzabout 17 hours ago from Nambu

  26. Andrew Mitchell

    awmitchell#kmaus09 Kudos to Dale Chatwin for the openness he has shown in exposing something that has not worked.about 17 hours ago from dabr

  27. Andrew Mitchell

    awmitchell#kmaus09 Need cultural shift rather than rules and tools.about 17 hours ago from dabr

  28. Dave Snowden

    snowded#kmaus09 Just thinking how many times I have heard this story when I have gone in house having heard ideal presentation at conferenceabout 18 hours ago from Nambu

  29. Andrew Mitchell

    awmitchell#kmaus09 March 09. Showcase to reinvigorate enthusiasm for PPP. User driven. Online over three days.about 18 hours ago from dabr

  30. Andrew Mitchell

    awmitchell#kmaus09 Staff spready way too thin across too many “communities”.about 18 hours ago from dabr

  31. Keith De La Rue

    kdelarue#kmaus09 …The purpose and results should be more important than the tool used, surely.about 18 hours ago from dabr

  32. Andrew Mitchell

    awmitchell#kmaus09 Usabilty and discoverability are both major issues. Especially since they had tools that they felt already worked.about 18 hours ago from dabr

  33. Keith De La Rue

    kdelarue#kmaus09 Lotus Notes User CoP has no content on wiki, just links to Notes docs. So why not just recognise that they use Notes?about 18 hours ago from dabr

  34. Andrew Mitchell

    awmitchell#kmaus09 “Notes and Donmino” CoP only has links back to the notes database.about 18 hours ago from dabr

  35. Andrew Mitchell

    awmitchell#kmaus09 Some have REALLY been a success.about 18 hours ago from dabr

  36. Andrew Mitchell

    awmitchell#kmaus09 PPP was a wiki. 18 mths into the process, 3rd generation of technology. Media wiki.about 18 hours ago from dabr

  37. Andrew Mitchell

    awmitchell#kmaus09 “Professional Practice Initative” was mandated from above. Including comm of pract, comm of interest, and Prof Practice Place.about 18 hours ago from dabr

  38. The BICYCLE AUTOFEED

    followbike#kmaus09 Audience eg. of getting traction with corporate blog -he posted about cable ties on bicycle helmet b/c ..http://snipurl.com/ot7f9about 18 hours ago from twitterfeed

  39. Andrew Mitchell

    awmitchell#kmaus09 It is ALL about behaviours.about 18 hours ago from dabr

  40. Travis Gottschutzke

    travisgottsRT @awmitchell #kmaus09 Dale Chatwin, Director KM, Aust Bureau of Statistics. On ABS “professional practice” initiative.about 18 hours ago from web

  41. Dave Snowden

    snowdedRT @snowded:Third blog up, feeling better.http://tr.im/vFF6 #kmaus09about 18 hours ago from Nambu

  42. Andrew Mitchell

    awmitchell#kmaus09 AMP Bicycle User Group is good example of social non-business use that was really important for adoption.about 18 hours ago from dabr

  43. michellelamb

    michellelamb#kmaus09 using wiki patterns for approaches like barn raising to nurture the growth and adoptionabout 18 hours ago from TweetDeck

  44. Andrew Mitchell

    awmitchell#kmaus09 Hugely force for democratisation. Exposure and connection increases dramatically.about 18 hours ago from dabr

  45. Andrew Mitchell

    awmitchell#kmaus09 Three clicks and you’re out rule. Browser as easy as email (and better to drag them away from Outlook).about 18 hours ago from dabr

  46. Andrew Mitchell

    awmitchell#kmaus09 Make collaboration fast. Set up a new collab space in a few minutes. Lots of features baked in.about 18 hours ago from dabr

  47. Andrew Mitchell

    awmitchell#kmaus09 Use the innovation curve – the early adopters, the early majority, etc.about 18 hours ago from dabr

  48. Andrew Mitchell

    awmitchell#kmaus09 Search is one of the most underfunded areas of IT spend. But from user perspective one of the most valuable.about 18 hours ago from dabr

  49. Andrew Mitchell

    awmitchell#kmaus09 Principles: embed knowledge tasks in business activities. And business processes. Get granular to deliver benefit…about 18 hours ago from dabr

  50. Andrew Mitchell

    awmitchellRT @snowded: Second conference blog now up, not in good mood http://tr.im/vF6R #kmaus09about 18 hours ago from dabr

  51. Andrew Mitchell

    awmitchell#kmaus09 E2.0 was easier, faster, more familiar, more versatile, more useful and more fun. (than other intranet/tools)about 19 hours ago from dabr

  52. Andrew Mitchell

    awmitchell#kmaus09 Everyone was jaded. So focused on behaviours – use, save, share, etc.about 19 hours ago from dabr

  53. Andrew Mitchell

    awmitchell#kmaus09 Usual tools are email and shared drives. Need to move beyond this for complicance (some areas).about 19 hours ago from dabr

  54. Keith De La Rue

    kdelarueHmm… Not a good move for a presenter to quote @snowded and misspell his surname – when he is in the room…#kmaus09about 19 hours ago from dabr

  55. Andrew Mitchell

    awmitchell#kmaus09 Leanne is ex-AMP. Now with e8 consulting.about 19 hours ago from dabr

  56. Andrew Mitchell

    awmitchell#kmaus09 Leanne Fry, “Next Generation KM, Breathing in new life with Enterprise 2.0″.about 19 hours ago from dabr

  57. Andrew Mitchell

    awmitchell#KMAus09 Q: Scale issue. Need scale to make it work. A: Smaller is harder. Need strong focus of champions.about 19 hours ago from dabr

  58. Andrew Mitchell

    awmitchell#KMAus09 You’ve gotta treat people like adults and not control the flow.about 19 hours ago from dabr

  59. Keith De La Rue

    kdelarue#kmaus09 Ways to get E2.0 adoption. Doesn’t include anything about getting interesting content that people will *want* to read & engage withabout 19 hours ago from dabr

  60. Dave Snowden

    snowdedSecond conference blog now up, not in good moodhttp://tr.im/vF6R #kmaus09about 19 hours ago from Nambu

  61. Andrew Mitchell

    awmitchell#KMAus09 ..fail early, fail often.about 19 hours ago from dabr

  62. Andrew Mitchell

    awmitchell#KMAus09 …soft incentives, excellent gardners, evangelists with patience, bottom-up energy, official and unofficial support…about 19 hours ago from dabr

  63. Andrew Mitchell

    awmitchell#KMAus09 Summarising Mcaffee guideleines – intuitive easy to use, egalitarian, freeform, appropriate borders, explicitly social…about 19 hours ago from dabr

  64. Dave Snowden

    snowded#kmaus09 Seneca quote for this presentation: We most often go astray on a well trodden and much frequented road.about 19 hours ago from Nambu

  65. Keith De La Rue

    kdelarue@snowded Conversely, “It’s an ill wind that blows no man any good.” #kmaus09about 19 hours ago from dabr in reply to snowded

  66. Dave Snowden

    snowded#kmaus09 “If a man does not know to what port he is steering, no wind is favourable to him.”about 19 hours ago from Nambu

  67. Andrew Mitchell

    awmitchell#kmaus09 Showing their products now. Wikis, blogs, ratings comments and tags for intranet conent, communities, employee profiles,…about 20 hours ago from dabr

  68. Andrew Mitchell

    awmitchell#kmaus09 Nielsen trends in top-10 intranets. Collaboration, social features, videos, etc. etc. Lots of SM internally.about 20 hours ago from dabr

  69. Andrew Mitchell

    awmitchell#kmaus09 E2.0: Intranet as knowledge hub. natural communities. Sharing + tagging + rating. People connected with People.about 20 hours ago from dabr

  70. Keith De La Rue

    kdelarue“My mum can’t program her VCR, but she uses Facebook to share recipes.” #kmaus09about 20 hours ago from dabr

  71. Andrew Mitchell

    awmitchell#kmaus09 Need to overcome “not my job barrier” to create culture of participation.about 20 hours ago from dabr

  72. Andrew Mitchell

    awmitchell#kmaus09 59% of people don’t use intranets because they are too hard.about 20 hours ago from dabr

  73. Dave Snowden

    snowdedFirst conference blog up http://tr.im/vEQj #kmaus09about 20 hours ago from Nambu

  74. Andrew Mitchell

    awmitchell#kmaus09 Q: Shuttle disasters and KM response? A: The reason KM program exists. NASA designed 2b competitive and have silos. Progressingabout 20 hours ago from dabr

  75. Keith De La Rue

    kdelarue“A ship without a destination cannot tell the differnce between a fair wind and an ill wind.” #kmaus09about 20 hours ago from dabr

  76. Andrew Mitchell

    awmitchell#kmaus09 Full blown semantic search is of interest to NASA but they believe it is limited for their problem space.about 20 hours ago from dabr

  77. Keith De La Rue

    kdelarueNASA uses social networking for locating experts. If the guy you want is too busy, you can see who is in his network.#kmaus09about 20 hours ago from dabr

  78. Andrew Mitchell

    awmitchell#kmaus09 “Every generation believes they are in the middle of a paradigm shift.”about 20 hours ago from dabr

  79. Andrew Mitchell

    awmitchell#kmaus09 POPS is an alternative to traditional expertise locators that go out of date very quickly.about 20 hours ago from dabr

  80. Andrew Mitchell

    awmitchell#kmaus09 POPS = People, Organisations, Projects and Skills – pilot project to find experts via social networks.about 20 hours ago from dabr

  81. Keith De La Rue

    kdelarueJust thinkin’: how much time do presenters spend in meta-presenting? (Talking about the slide pack itself rather than the content) #kmaus09about 20 hours ago from dabr

  82. Andrew Mitchell

    awmitchell#kmaus09 Search engine has been growing success for helping engieers find the knowledge that is documented.about 20 hours ago from dabr

  83. Andrew Mitchell

    awmitchell#kmaus09 Inside NASA. Unified portal for employees and partners. Lots of security and integration. Wikis & blogs and some other SMabout 21 hours ago from dabr

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Favourite tweets from KM Australia – Day 1

posted August 6th, 2009 by Neil Richards

  1. Andrew Mitchell

    awmitchell#kmaus09 Patrick: KM lacks a common ethical position. Like “you can make downsizing possible, is something KM shd do?”about 11 hours ago from dabr

  2. Andrew Mitchell

    awmitchell#kmaus09 Susskind’s model. Clients pull from bespoke to commoditised over time.about 12 hours ago from dabr

  3. Keith De La Rue

    kdelarue#kmaus09 The importance of the role of waiter – so long as you deliver good food to the customer, he/she doesn’t need to inspect the kitchenabout 12 hours ago from dabr

  4. Andrew Mitchell

    awmitchell#kmaus09 Metaphor of the waiter – responsible for all service delivery as client interface.about 12 hours ago from dabr

  5. Andrew Mitchell

    awmitchell#kmaus09 Sitting on the periphery creates risks. Need to align with central business execution. Across the organisation + external deliveryabout 12 hours ago from dabr

  6. Andrew Mitchell

    awmitchell#kmaus09 Justin wants to challenge that traditional position today.about 12 hours ago from dabr

  7. Andrew Mitchell

    awmitchell#kmaus09 Historical position for KM was as a business service outside of execution of profit related activities.about 12 hours ago from dabr

  8. Andrew Mitchell

    awmitchell#kmaus09 Jusin Harness, Associate Director, Macquarie Group Limited “Aligning KM with your Business Strategy”about 12 hours ago from dabr

  9. Andrew Mitchell

    awmitchell#kmaus09 Matrix effect applies. 100 products x 100 locations x 100 customers = 1000000 combinations. Bound to be gaps.about 13 hours ago from dabr

  10. Andrew Mitchell

    awmitchell#kmaus09 Can improve overall sales if you have clarity on this network of relationships.about 13 hours ago from dabr

  11. Andrew Mitchell

    awmitchell#kmaus09 Also find the people who can connect areas together (ie multiple areas of knowledge) and areas of vulnerability.about 13 hours ago from dabr

  12. Andrew Mitchell

    awmitchell#kmaus09 Network mapping of self-assessed knowledge levels of particular important knowledge topics.about 13 hours ago from dabr

  13. Andrew Mitchell

    awmitchell#kmaus09 Now onto how “Strategic Knowledge Mapping” works.about 13 hours ago from dabr

  14. Andrew Mitchell

    awmitchell#kmaus09 Impossible to retain all the knowledge of people leaving. Maybe need 5% – but which is neede?about 13 hours ago from dabr

  15. Andrew Mitchell

    awmitchell#kmaus09 You don’t have enough resources to know everything. So do you have the right knowledge? The right mix? The right resources?about 14 hours ago from dabr

  16. Andrew Mitchell

    awmitchell#kmaus09 Don’t believe a teenager until you have a backup source (reliable).about 14 hours ago from dabr

  17. Andrew Mitchell

    awmitchell#kmaus09 “If it’s not confidential, make it visible to more people…” Helps with Info Sec certification, business continuity and DR plans.about 14 hours ago from dabr

  18. Andrew Mitchell

    awmitchell#kmaus09 Extend visibility. MediaWiki for documentation internally to Board of Studies. Procedure doco, change audit, revision history.about 14 hours ago from dabr

  19. michellelamb

    michellelamb#kmaus09 by getting the customers feedback (from kids here) you overcome resistance internallyabout 14 hours ago from TweetDeck

  20. Andrew Mitchell

    awmitchell#kmaus09 Never underestimate the time needed to consult.about 16 hours ago from dabr

  21. Andrew Mitchell

    awmitchell#kmaus09 Continually communicate. Multiple channels. Repition. ONE EMAIL is not enough.about 16 hours ago from dabr

  22. michellelamb

    michellelamb#kmaus09 brainscan enabled the employees of woodsbaggot to ask their questions of the whole company not just their areaabout 16 hours ago from TweetDeck

  23. michellelamb

    michellelamb#kmaus09 mabe cant get tangible outcomes but can get stories to assist understanding of value and learningabout 16 hours ago from TweetDeck

  24. Andrew Mitchell

    awmitchell#kmaus09 One to one, face to face really helps working with people “resisting” change.about 16 hours ago from dabr

  25. Andrew Mitchell

    awmitchell#kmaus09 Tactics – look for zero net cost improvements. Embed change, start small.about 18 hours ago from dabr

  26. Andrew Mitchell

    awmitchell#kmaus09 Learn your business’ core business activities. (Intimately.)about 18 hours ago from dabr

  27. Andrew Mitchell

    awmitchell#kmaus09 Use language that your specific people are comfortable with.about 18 hours ago from dabr

  28. Andrew Mitchell

    awmitchell#kmaus09 “Think global and long term. Plan and act local and short term.”about 18 hours ago from dabr

  29. Andrew Mitchell

    awmitchell#kmaus09 “KM objectives chain” – indirect relationships – propensity to help – not direct correlationabout 18 hours ago from dabr

  30. Andrew Mitchell

    awmitchell#kmaus09 7-step strategic framework – Background, Objectives, Benefits, Principles, Strategies, Responsibilities, Goals.about 18 hours ago from dabr

  31. Andrew Mitchell

    awmitchell#kmaus09 Cannot force specific outcomes but can encourage the positive and discourage the negative.about 18 hours ago from dabr

  32. Andrew Mitchell

    awmitchell#kmaus09 KMgr as gardener. Appreciate intrinsic organic properties. Help the org to flourish. NOT control.about 18 hours ago from dabr

  33. Andrew Mitchell

    awmitchell#kmaus09 More useful is the “living being” metaphor – tree, or garden – changes over time, every org different.about 18 hours ago from dabr

  34. Andrew Mitchell

    awmitchell#kmaus09 Org chart = static, architecture view. Does not help much.about 18 hours ago from dabr

  35. Andrew Mitchell

    awmitchell#kmaus09 Principles based approach to KM – first need to understand organisation and how it really worksabout 18 hours ago from dabr

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My favourite tweets from KM Australia 09 – Day 1 (feat @awmitchell, @kdelarue, @michellelamb and others)

posted August 5th, 2009 by Neil Richards

Apologies for the rubbish formatting on this.  Much as I want to, I want to, I simply don’t have time to reformat them.  Of course you can checkout the real deal via my Twitter Favourites.


Andrew Mitchell

awmitchell#kmaus09 Patrick: KM lacks a common ethical position. Like “you can make downsizing possible, is something KM shd do?”about 11 hours ago from dabr

  1. Andrew Mitchell

    awmitchell#kmaus09 Susskind’s model. Clients pull from bespoke to commoditised over time.about 12 hours ago from dabr

  2. Keith De La Rue

    kdelarue#kmaus09 The importance of the role of waiter – so long as you deliver good food to the customer, he/she doesn’t need to inspect the kitchenabout 12 hours ago from dabr

  3. Andrew Mitchell

    awmitchell#kmaus09 Metaphor of the waiter – responsible for all service delivery as client interface.about 12 hours ago from dabr

  4. Andrew Mitchell

    awmitchell#kmaus09 Sitting on the periphery creates risks. Need to align with central business execution. Across the organisation + external deliveryabout 12 hours ago from dabr

  5. Andrew Mitchell

    awmitchell#kmaus09 Justin wants to challenge that traditional position today.about 12 hours ago from dabr

  6. Andrew Mitchell

    awmitchell#kmaus09 Historical position for KM was as a business service outside of execution of profit related activities.about 12 hours ago from dabr

  7. Andrew Mitchell

    awmitchell#kmaus09 Jusin Harness, Associate Director, Macquarie Group Limited “Aligning KM with your Business Strategy”about 12 hours ago from dabr

  8. Andrew Mitchell

    awmitchell#kmaus09 Matrix effect applies. 100 products x 100 locations x 100 customers = 1000000 combinations. Bound to be gaps.about 13 hours ago from dabr

  9. Andrew Mitchell

    awmitchell#kmaus09 Can improve overall sales if you have clarity on this network of relationships.about 13 hours ago from dabr

  10. Andrew Mitchell

    awmitchell#kmaus09 Also find the people who can connect areas together (ie multiple areas of knowledge) and areas of vulnerability.about 13 hours ago from dabr

  11. Andrew Mitchell

    awmitchell#kmaus09 Network mapping of self-assessed knowledge levels of particular important knowledge topics.about 13 hours ago from dabr

  12. Andrew Mitchell

    awmitchell#kmaus09 Now onto how “Strategic Knowledge Mapping” works.about 13 hours ago from dabr

  13. Andrew Mitchell

    awmitchell#kmaus09 Impossible to retain all the knowledge of people leaving. Maybe need 5% – but which is neede?about 13 hours ago from dabr

  14. Andrew Mitchell

    awmitchell#kmaus09 You don’t have enough resources to know everything. So do you have the right knowledge? The right mix? The right resources?about 14 hours ago from dabr

  15. Andrew Mitchell

    awmitchell#kmaus09 Don’t believe a teenager until you have a backup source (reliable).about 14 hours ago from dabr

  16. Andrew Mitchell

    awmitchell#kmaus09 “If it’s not confidential, make it visible to more people…” Helps with Info Sec certification, business continuity and DR plans.about 14 hours ago from dabr

  17. Andrew Mitchell

    awmitchell#kmaus09 Extend visibility. MediaWiki for documentation internally to Board of Studies. Procedure doco, change audit, revision history.about 14 hours ago from dabr

  18. michellelamb

    michellelamb#kmaus09 by getting the customers feedback (from kids here) you overcome resistance internallyabout 14 hours ago from TweetDeck

  19. Andrew Mitchell

    awmitchell#kmaus09 Never underestimate the time needed to consult.about 16 hours ago from dabr

  20. Andrew Mitchell

    awmitchell#kmaus09 Continually communicate. Multiple channels. Repition. ONE EMAIL is not enough.about 16 hours ago from dabr

  21. michellelamb

    michellelamb#kmaus09 brainscan enabled the employees of woodsbaggot to ask their questions of the whole company not just their areaabout 16 hours ago from TweetDeck

  22. michellelamb

    michellelamb#kmaus09 mabe cant get tangible outcomes but can get stories to assist understanding of value and learningabout 16 hours ago from TweetDeck

  23. Andrew Mitchell

    awmitchell#kmaus09 One to one, face to face really helps working with people “resisting” change.about 16 hours ago from dabr

  24. Andrew Mitchell

    awmitchell#kmaus09 Tactics – look for zero net cost improvements. Embed change, start small.about 18 hours ago from dabr

  25. Andrew Mitchell

    awmitchell#kmaus09 Learn your business’ core business activities. (Intimately.)about 18 hours ago from dabr

  26. Andrew Mitchell

    awmitchell#kmaus09 Use language that your specific people are comfortable with.about 18 hours ago from dabr

  27. Andrew Mitchell

    awmitchell#kmaus09 “Think global and long term. Plan and act local and short term.”about 18 hours ago from dabr

  28. Andrew Mitchell

    awmitchell#kmaus09 “KM objectives chain” – indirect relationships – propensity to help – not direct correlationabout 18 hours ago from dabr

  29. Andrew Mitchell

    awmitchell#kmaus09 7-step strategic framework – Background, Objectives, Benefits, Principles, Strategies, Responsibilities, Goals.about 18 hours ago from dabr

  30. Andrew Mitchell

    awmitchell#kmaus09 Cannot force specific outcomes but can encourage the positive and discourage the negative.about 18 hours ago from dabr

  31. Andrew Mitchell

    awmitchell#kmaus09 KMgr as gardener. Appreciate intrinsic organic properties. Help the org to flourish. NOT control.about 18 hours ago from dabr

  32. Andrew Mitchell

    awmitchell#kmaus09 More useful is the “living being” metaphor – tree, or garden – changes over time, every org different.about 18 hours ago from dabr

  33. Andrew Mitchell

    awmitchell#kmaus09 Org chart = static, architecture view. Does not help much.about 18 hours ago from dabr

  34. Andrew Mitchell

    awmitchell#kmaus09 Principles based approach to KM – first need to understand organisation and how it really worksabout 18 hours ago from dabr

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Purple Library Guy

posted August 4th, 2009 by Neil Richards

This is a fluff post.  None of the regular commentary that usually fills this space.

This is about Purple Library Guy.

Purple Library Guy worked at my Alma Mater, Simon Fraser University, for the duration of my time there.  The Purple Library Guy (PLG) was a librarian and with a predilection purple clothes.  All purple, all the time.  Eventually some bright spark from the Campus Newspaper started a comic where Purple Library Guy (PLG) defended the library from evil-doers.  Sadly Google knows naught of the comics and all I could find on PLG is accessible here.

Now, I can’t profess to his librarian skills and he didn’t inspire me to attend the library more than I already was, but he did stick out, and I suppose, made my time in the library more enjoyable.

Hopefully this is cause for a smile amongst my Librarian readers.   Feel free to share your unusual librarian stories and I’ll post them to this blog.

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Don’t just meet the objective, maintain it

posted July 30th, 2009 by Neil Richards

I was having coffee with a friend today who expressed frustration with the “tick a box” approach many people take to meeting objectives.  His view was that people become focused on completing new tasks to the exclusion of maintaining and fostering current commitments.

Once upon a time, I was obsessed with introducing a bug management tool to my software development team.  With each of us tracking software bugs in our own email folders and excel spreadsheets I lacked visibility and an understanding of our ongoing support tasks.  Being a techie, I decided I needed a shiny new tool to solve the problem for me.  It would let us prioritise tasks across our team, allocate resources appropriate, report on progress and let me skive off to the pub early on Friday afternoon.  I happily diverted one of my team to install an open-source bug tracker and once this was finished, defined our team’s new working processes.

No dice.

The problem was that having simply implemented the tool, I never took the time to entrench the desired behaviours and we simply carried on almost exactly as before.  As a consequence, I now had support issues in email, Excel lists AND our bug tracker.  I had made things worse even though I had ticked the “Install bug management software” box.

What my coffee colleague so insightful pointed out is that it is not sufficient to merely complete activities and tasks, the ideas driving them must be maintained and nurtured, which requires ongoing effort and attention.  He used the term “maintain your objectives” which I think that’s spot on.  It’s not “maintenance” in the traditional sense, but it’s necessary work done outside of the project cycle to keep your strategy on track.

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Channel your inner George Costanza : a KM tip for us Introverts

posted July 24th, 2009 by Neil Richards

One of my favourite Seinfeld episodes features the neurotic George Costanza doing the opposite to his what his instincts tell him to.  Early in the episode, George decides that every decision in his life has been wrong, and taking the guidance of his friend Jerry, decides to do the opposide.  By following this approach he lands a job with his favourite baseball teams, the New York Yankees, moves out of his parent’s home and finds a girlfriend.  Hilarious.

Its an approach I take to deal with Introversion, an aspect of my personality which can lead me to act in ways consider to be anti-KM.  Having taken personality tests like Belbin, Myers-Briggs and others there can be no doubt.  You might not think it to meet me, but I promise you, it’s there.

I believe Introversion is a feature of many who work in the KM sphere, especially on the Library / Information Management side.  This is purely from personal experience.  I do know several massively extroverted librarians (I’m thinking of you James & Johnny), but on balance I believe Introversion & Librarianship are strongly correlated.

Now, a preference for Introversion is not a bad thing, but I find it can get in the way of important activities like building your network.  In a KM-sense that includes limiting my exposure to groups of people I don’t know.

I recently presented at the BIALL conference in Manchester and with the exception of one person, I didn’t know anybody else there, meaning I would be spending the evening meeting new people.  Owing to scheduling, work commitments, etc. I arrived on the Friday evening for the BIALL cocktail drinks / banquet having missed two days of the conference.  Imagine my delight when I showed up at the with an hour or so of chit-chatting to do with a group of people I didn’t know and whose background I did not share, who would be discussing a conference I had not attended.

Not good.

This is when “the opposite” kicks into gear.  I hate these situations and if I had listened to my natural preference I’d have found a quiet bar somewhere and returned when people sat down to dinner.  I won’t pretend that I can magically work the room (I can’t) but I do make the effort to introduce myself to others to the extent possible.  Having done so helps build my network, which in turn increases my exposure to new ideas and people who can help me (or vice versa); undoubtedly a feature of KM.

Are you doing something anti-KM?  Perhaps doing the opposite will help you.

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I would like to buy an argument

posted July 22nd, 2009 by Neil Richards

Monty Python’s sketch about an Argument Clinic is one of their best and while it doesn’t really have anything to do with KM, I love a gratuitous Monty Python reference.

And now for something completely different.

This article in the Boston Globe was shared around on Twitter a week or so ago (I think Mark Gould found the reference). It highlights an approach to decision making which bears some consideration for those in legal KM. Specifically mentioned is the idea of including those who disagree with you in your decision making processes. This is not to imply that consensus is required, merely that the decision maker should have access to a wide array of opinions, including dissenting ones. After all, if you want to make an omelette, you have to break a few eggs.

In law firms, KM groups and committees are often populated by passionate Librarians, Information Managers, PSLs and interested KM partners. This “Coalition of the Interested” might do well with an injection of opinion from busy lawyers, uninterested support staff and budget-obsessed finance geeks . Doing so should help to build a shared understanding on all sides and provide an “in-your-face” challenge to the KM team. Ideas will harden and improve as unforeseen issues are raised for the KM team to address and uncomfortable truths are brought out into the daylight. Brutal honesty can have a forum where barriers may be discussed openly (i.e. “Our billable targets are simply too stringent to participate in KM” or “Partner X doesn’t want me to spend time on that stuff. He thinks its a waste of time, so with respect, please go away”).

This type of approach is championed by Jim Collins of Good to Great fame who cites “brutal honesty” as a defining feature of great organisations. He cites leadership teams having stand-up rows, all in the name of attacking ideas to make them stronger. Nobody likes a yes-man, so why not bring aboard some helpful naysayers?

It’s not like law firms are short on people who like to argue.

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The internal reputation of KM

posted July 21st, 2009 by Neil Richards

Let’s face it, in many firms Knowledge Management receives little more than lip-service from many lawyers and partners.  While a firm’s KM team will be verbally supported by a few key figures, they often struggle to gain traction with busy partners, fee earners and other support staff.

There is definitely much to be written about being able to demonstrate the benefit of KM via metrics, measurement, ROI and so on.  That’s for another day however.  Today, I want to talk about reputation.

The McKinsey Quarterly have a piece called Rebuilding Corporate Reputations which may help your thinking in regards to lifting the profile of your KM function.  The article is to pitched companies looking to improve their external reputations, but I think many of the themes, tools and approaches the MQ advocates are relevant to those in the KM space.

Two sections I found interesting were about:

  • understanding stakeholders and their concerns by developing a deeper understanding of what is important to them in their sphere of influence
  • engaging a broad group of influencers.  One way to do this might be to find sponsors other than the Head of Practice or Knowledge Management Partner.  For example, consider engaging ambitious and highly connected associates

The tools and the ideas are not directly applicable to KM, but have a read and try modifying and completing graphs & tables to suit your business.

You might find uncover some new a (and inexpensive) approaches.

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How I’m using Twitter 500+ tweets later

posted July 20th, 2009 by Neil Richards

Having now spent several months on Twitter (I use @neilrichards), I have found it a compelling tools for several reasons:

  • It makes sharing links & thoughts simple, without the overhead of having to write a blog post;
  • It allows for more genuine network building among professionals than Facebook or LinkedIn; and
  • Tracking topics of interest in real-time is unbelievable useful.

It takes me a minimum of 15 minutes to write a blog post.  Mostly it takes several hours and sometimes this spreads out over a period of days.  At the moment, I’m busy doing a project out of hours which is sucking up all my spare time, especially time for blogging.  Over the past three weeks, I’ve started about 10 different blog posts but finished none.  Pre-Twitter, this meant I was silent and in web2.0 terms, dead. However Twitter makes it simple to share small snippets with those who follow my account. This is doubly so when combined with any number of tools that integrate easily with Twitter.  My preference is for sharing via Netvibes when at a computer or Google Reader when on my iPhone).

I was having coffee with Sam Dimond (who doesn’t blog, but definitely gets them) and the topic of link sharing on Twitter came up.  I would say that we agreed that it’s one of the easiest ways to share content with others, and, its usefulness is highly dependent upon your needs and how you customise it.

Onto network building…

For me, link sharing is far more useful for my followers than the personal drivel I post.  However, drivel is the stuff relationships are made of.  Granted drivel tends to attract more unsavoury followers, but it tells me a bit more about the people I follow as it does for those I follow.  Meaningful connections don’t come simply from friending random people you meet, instead they require more meaningful interactions.  True it is that the nature of the relationship will be defined by what you share, but in a professional sense, it’s a tremendous opportunity.  Sharing great content will increase your professional visibility (see James Mullan who won the BIALL award for uber-librarianship or something). Ironically, I find that I tend to ignore those who share too much and prefer quality over quantity.  Just my preference.

Finally the real-time element is both fascinating and useful.  A week ago I was on my way into London’s west-end from Islington.  At the time there was an accident at King’s Cross which required a helicopter to land in the middle of a busy street.  No news sites had any information and the TFL had generic “severe delay” messages.  However, Twitter was a goldmine and I was able to find out what was happening within second.  A serious game-changer for viral spreading of news and something for firms to consider with regards to keeping abreast of serious events.  For a more mundane example, simply try to follow the tweets of someone attending a conference.  Invaluble if you’re not able to attend in person.

That’s all I have to share for now, and while there’s been a dearth o f recent posts, I’m a busy boy these days but am sharing regularly on Twitter.

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5 ways Sharepoint can help your KM programme

posted June 22nd, 2009 by Neil Richards

I recently had an article published in KIM Legal on using Sharepoint to support your KM programme.  Just this weekend I followed up the article with a talk at BIALL 2009 on the same topic.  The slides are embedded below or you can download the set for extra fun & enjoyment.  As part of the presentation I promised some more detailed screenshots which form the second presentation embedded below.

If you have any questions please send them through.  Of course, if your firm needs focused assistance, I am a freelance consultant am always happy to discuss possible engagements.

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